Radcliffe Medical Practice

Secondary telephone

Repeat prescriptions

You can order repeat prescriptions online via the NHS APP, you can download the app onto your smart phone. For more information on this please visit https://www.nhs.uk/nhs-app.

Alternatively, you can create an account and order repeat prescriptions via our online services.

If you do not have access to the internet or if you would prefer to telephone the surgery, please call for a prescription between 11am and 2pm Monday to Friday.

You can also send for your prescription by post and if you include a stamped addressed envelope we will return it to you. The receptionist will prepare your prescription for the doctor to check and sign. You need to allow 48 working hours and then you can collect the prescription from either the surgery or your nominated pharmacy.

Online Services

New users are required to register for online services. This system enables you to see a copy of the current repeat medication that has been authorised for you by the doctor and for which you have not yet used the quota of issues before the doctor needs to review your medication.

To register for online services please bring your completed registration form to the surgery along with your Photo Identification, you will then receive an electronic letter to your registered email address (Please ensure that you check your Inbox and Junk Mail Box regularly for the letter). Once you have received your letter simply follow the ‘How to Complete your Registration Guide’. Remember there is no need to register more than once, registering online will include access to online appointments.

Should you experience any problems please refer to the ‘Patient Frequently Asked Questions’ Guide, should you continue to encounter problems please contact your GP Practice who will be able to help you.

When your account has been created you will be to order your repeat medication.


We can only accept repeat prescription requests for items which have been previously agreed by the doctor to be suitable for repeat ordering and for which you have not yet used up all your quota of issues before the doctor needs to review your medication. In these circumstances we shall usually be able to meet your request but sometimes even so there may be reasons why we cannot issue a repeat prescription for some or all of the items. The receptionist will explain when you call to collect the prescription.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.

Date published: 8th October, 2014
Date last updated: 3rd July, 2023